Remote Care

Remote Care IT support is our most popular service, providing our customers with comprehensive coverage for their IT systems either over the telephone or via a remote support session.

We are able to solve 99% of IT support issues this way and in the rare event that you need an onsite engineer to visit your place of business, you will be charged at a greatly reduced rate.

Remote Care includes everything from the Essential IT support package, plus the following: –

Pricing for Remote Care IT Support is as follows:

Monthly

Device	Price Per Unit
Windows PC	£12
Windows Server	£60
Managed Firewall	From £15*
Network Device	£5

* managed firewall cost dependant on device

 

Ongoing Support (incl. discount)

Support Type	Price Per Hour
Telephone Support	Included
Remote Support	Included
Workshop Labour	£30
Onsite Labour	£45

All prices shown exclude VAT.

Prior to contract we will carry out a full systems audit to identify and report on any underlying problems.