0161 330 2348 sales@ashtonoffice.co.uk

Remote Care

Our most popular IT service.

Remote Care IT support is our most popular service, providing our customers with comprehensive coverage for their IT systems either over the telephone or via a remote support session.

We are able to solve 99% of IT support issues this way and in the rare event that you need an onsite engineer to visit your place of business, you will be charged at a greatly reduced rate.

Remote Care includes everything from the Essential IT support package, plus the following: –

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24/7 Remote Monitoring & Alerting

Unlimted Telephone & Remote Support

Guaranteed 2hr Response Time

25% off Workshop Labour

Security Patch Management

25% off Onsite Labour

Pricing for Remote Care IT Support is as follows:

Monthly

Device Price Per Unit
Windows PC £12
Windows Server £60
Managed Firewall From £15*
Network Device £5

* managed firewall cost dependant on device

 

Ongoing Support (incl. discount)

Support Type Price Per Hour
Telephone Support Included
Remote Support Included
Workshop Labour £30
Onsite Labour £45

All prices shown exclude VAT.

Prior to contract we will carry out a full systems audit to identify and report on any underlying problems.

Call us now on 0161 330 2348 or fill out our contact form so we can help you find the most suitable package for your business.

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